Refund & Cancellation Policy

1. Developer Free Tier

Our core Developer Free Tier (5 GB PostgreSQL allocation) is provided at zero cost ($0.00). No credit cards, deposits, or recurring fees are charged, making refunds inapplicable to free tier users.

2. Paid Tiers & Upgrades (Startup Pro & Enterprise)

For users who choose to upgrade to our premium plans (Startup Pro or Enterprise Cloud):

• 14-Day Money-Back Guarantee: If you are unsatisfied with our performance or service within the first 14 days of an initial paid subscription, contact support for a 100% full refund.
• Cancellation Anytime: You may cancel recurring plan renewals at any time from your console settings. Your upgraded quota will remain active through the end of the billing period.
• Service Level Agreement (SLA) Credits: If our database uptime drops below 99.9% in a given billing cycle, affected paid customers are eligible for pro-rated service credits.

3. How to Request a Refund

To request a refund or billing adjustment, submit a support ticket through the console or email billing@mqzz.site with your account username and invoice ID.